01604 604 511
Tim Long, Sherborne Windows Ltd
“We generally don’t like to talk about what could happen if we should go out of business, that’s a negative. However, because it has become a mandatory requirement, it’s positive that we can say that we’ve sought the very best insurance. Should we go under, our customers are provided with complete cover. There are no exceptions; a lot of the time other insurers only cover certain items. IWA provide full cover, without any excess or exclusions. If the worse happened, they would sort it out – they wouldn’t say ‘oh we don’t cover that part’.
Ultimately IWA helps us achieve more business. They enable us to set us apart from the competitor who has sourced the cheapest insurance that doesn’t cover the paper it’s written on. As a company we provide the best service and product, so working with IWA goes hand in hand to provide the best for the customer. They help to give customers peace of mind – I know that’s what they say on all their literature, but it’s true.
During the 14-15 years we’ve been dealing with IWA they’ve always kept us very well abreast of any changes or news. The company is always good at helping us drive in the right direction when using their products and they’re always very polite and helpful. If the person I’m speaking to can’t answer my question then they find someone who can.
We also like that they have taken the paper trail away. We just email them on a weekly basis and they send out all the information to the customers. It certainly makes our accounts ladies’ lives a lot easier.
Overall, we’ve no reason not to trust IWA. They’ve been around for many years. We had an experience once where they’ve had to deal with a claim where another company went bust. We then got involved in a couple of jobs putting it right. They made sure the work was done and dusted and the end customer didn’t pay a penny more – even though the job that we did probably would have cost them a lot more.”